Payment Terms
Last Updated: September 26, 2025
These Payment Terms govern all financial transactions between Vesklod ("we," "us," or "our") and clients ("you" or "your") for database administration and maintenance services provided through vesklod.com.
Accepted Payment Methods
We accept the following payment methods:
Bank transfers and wire payments
Credit and debit cards
Digital payment platforms as specified during service enrollment
Other methods as mutually agreed in writing
Pricing and Fees
Service pricing is determined based on the individual work plan established during consultation with your assigned specialist. All fees are quoted in the currency specified in your service agreement.
Prices are subject to change with thirty days written notice for ongoing services. Changes do not affect services already paid for under existing agreements.
Billing Cycles
Billing frequency depends on your selected service plan:
One-time services: Payment due before commencement of work or as specified in the service agreement
Recurring services: Billed monthly, quarterly, or annually as selected during enrollment
Custom arrangements: Billing schedule established in your individual work plan
Payment Due Dates
Payment is due within fourteen days from the invoice date unless otherwise specified in your service agreement. Invoices are delivered electronically to the email address provided during registration.
For recurring services, payment is due on the same day each billing cycle. If this day does not exist in a given month, payment is due on the last day of that month.
Late Payments
Accounts not paid within the specified period may be subject to service suspension. We will provide notice before suspending services due to non-payment.
Late payment may result in additional administrative fees as permitted by applicable regulations. Continued non-payment may result in service termination and collection efforts.
Refund Policy
One-time services: Refunds are evaluated on a case-by-case basis depending on the stage of service delivery. Work already completed is not eligible for refund.
Recurring services: Refunds for unused portions of prepaid service periods are issued if cancellation occurs according to the terms specified in your service agreement.
Refund processing: Approved refunds are processed within thirty days using the original payment method when possible.
Disputes and Chargebacks
If you dispute a charge, contact us directly before initiating a chargeback. We are committed to resolving billing concerns promptly and fairly.
Chargebacks initiated without prior contact may result in service suspension pending resolution. You remain responsible for legitimate charges and any associated dispute fees.
Taxes and Additional Charges
Quoted prices may not include applicable taxes, duties, or government-imposed fees. You are responsible for all taxes associated with your purchase except those based on our net income.
If we are required to collect taxes, they will be added to your invoice. You may be required to provide tax identification information as necessary.
Service Modifications and Upgrades
You may upgrade or modify your service plan at any time. Upgrades take effect immediately upon payment of any additional fees.
Downgrades or reductions in service scope take effect at the start of the next billing cycle. No refunds are provided for the current billing period when downgrading.
Currency and Exchange Rates
All transactions are processed in the currency specified in your service agreement. If payment is made in a different currency, the exchange rate applied is determined by the payment processor at the time of transaction.
You are responsible for any currency conversion fees charged by your financial institution or payment provider.
Payment Security
We use industry-standard security measures to protect your payment information. Payment data is processed through secure, encrypted connections.
We do not store complete credit card numbers on our servers. Payment processing is handled by certified third-party payment processors compliant with relevant payment card industry standards.
Automatic Renewal
Recurring services renew automatically at the end of each billing period unless you cancel before the renewal date. You will be charged using the payment method on file.
We send renewal reminders before charging your payment method. You are responsible for maintaining current payment information.
Service Cancellation
You may cancel services at any time by contacting your assigned specialist or our support team at contact@vesklod.com. Cancellation terms depend on your service agreement.
Cancellations must be submitted before the next billing cycle to avoid charges for the subsequent period. Services remain active until the end of the paid period.
Price Guarantees
For fixed-term service agreements, pricing remains locked for the agreement duration. Price changes apply only upon renewal or when upgrading services.
Month-to-month services are subject to price changes with advance notice as specified in these terms.
Payment Plan Options
Custom payment arrangements may be available for larger service engagements. Contact us to discuss installment options or extended payment terms.
Payment plans require approval and may include additional terms to ensure successful completion of payments.
Failed Payments
If a payment fails, we will attempt to process it again and notify you of the failure. You must update your payment information or submit payment through an alternative method.
Repeated payment failures may result in service interruption. We are not responsible for service disruptions caused by payment processing issues on your end.
Invoicing and Records
Invoices are available through your account dashboard and sent to your registered email address. You are responsible for downloading and retaining copies for your records.
We maintain transaction records as required by applicable regulations. Historical invoices can be requested by contacting support.
Third-Party Payment Processors
We may use third-party payment processors to handle transactions. Your payment information is subject to the privacy policies and terms of those processors in addition to our own.
We are not responsible for errors, delays, or issues arising from third-party payment processing systems.
Contact for Payment Questions
For questions regarding payments, billing, or these Payment Terms, contact us:
Email: contact@vesklod.com
Phone: +380934554959
Changes to Payment Terms
We may update these Payment Terms periodically. Changes take effect upon posting to this page with an updated date. Continued use of services after changes constitutes acceptance of modified terms.
Material changes affecting pricing or payment obligations will be communicated via email with reasonable advance notice.